At EZ Living Interiors your happiness is important to us and we want you to be really satisfied with your purchase. However, we do know that, from time to time an item that you have received just doesn’t suit and that you may need to return it. When this happens, we aim to make our return procedure as smooth and simple as possible.
Item Unsuitable?
Step 1: Simply complete the below easy-to-use form with the required details and we will then arrange for the item(s) to be collected by one of our dedicated team from your home. Please note that a collection fee is chargeable for this service which may be equal to or greater than the original delivery charge paid. Items must be in their original packaging and available for collection within 14 days.
Step 2: Once the item has been collected by our dedicated team, returned to our warehouse and inspected, you will receive a refund, less any uplift/collection costs, to the original payment method used. This can take up to 7 working days but can vary depending on the bank.
Please complete the below and click “Submit” and one of our customer service team will be in touch!
1. Cancellations for made-to-order items will need to be made within 14 days from the date your order was placed.
2. To receive a refund you must take care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. It is not possible to refund made-to-order items unless you cancel them in accordance with your rights or they are faulty/not as described. Your statutory rights are not affected.
3. Your refund will be processed as soon as possible and, in any event, within no more than 14 days of the day you have given us notice of cancellation or returned items.
4. Until the goods are returned to us, you are responsible for them including if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
5. We will process a refund using the same method of payment originally used by you to pay for your purchase.
6. If goods are delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
7. Goods must be returned in their original packaging and be in a saleable condition.
Returns FAQ
What if I want to return my order?
If you’ve ordered online or by telephone, and are within 14 days of receiving delivery, simply click on the RETURN button on the Returns section of our website or click here. Once approved by Customer Care smaller items can be dropped off at one of our collection points. We do ask that whatever you return is in the same condition you received it. A full refund, including the original delivery charge paid, will then be issued via the original payment method. Please note that this can take up to 7 days to reach your account.
If you prefer, we can arrange to collect the items for you. A £39 collection fee will be chargeable for this service.
If you have any queries regarding Returns, please contact our Customer Services department on 028 90662265 or email customercare@ezlivinginteriors.com
Purchases completed in store have a different returns and cancellation procedure. Please check with your local store for more information.
Can I return my An Post order via the postal service?
No. You will need to return it to stores or to arrange an uplift
How do I cancel my order?
Please let us know as soon as possible if you would like to cancel your order. Once your items
have been shipped or delivered there will be charges for delivery and uplifts.
You can cancel your order by calling your nearest store. For store information click here
Any made-to-order cancellations will need to be made within 14 days from the date your order
was placed, after which all made-to-order goods will be subject to a cancellation charge of 20%
of the price of the goods. This will be deducted from any refund due to you.
If you have shopped online and have not received delivery, simply notify us by email at
info@ezlivinginteriors.com of your wish to cancel or fill in the cancellation form here. Alternatively,
you can call us on 0818 776688.
What if my order is damaged?
Please inspect your order as soon as you receive it. If you notice something wrong with your order please let your delivery team know straight away. If you only notice something later on, you can contact your local store as soon as possible or email us here. For store information click here.
What if I have a complaint?
If there is anything wrong please do not hesitate to contact your nearest store or email us here. For store information click here.
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